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This note came to Masonic Pathways CEO Cindy Bosley's desk, and we wanted to share it with you:
We recently moved my sister into your facility under the Masonic Advantage program. I had only heard verbal reports about the facility and they all sounded great. When I turned into the driveway I was surprised at first the size then the conditions of the grounds. Then I stepped through the front lobby and was greeted by the staff and directed towards my sisters new room.
This was just the beginning of one positive impression that would continue not only by the staff but residents. My wife and daughter were continually impressed throughout the day as we settled my sister into her new home. Early in the day I started noting names so I could let you know who on your staff was making such positive impressions. But by mid day I knew names would be inappropriate as everyone was going above our expectations. You should be very pleased with the staff you have assembled please pass on our thanks to everyone working for Pathways.
Thank you, Jim. We very much appreciate your comments, and will continue to do our best to provide the kind of care and living environment that your sister and all of our residents deserve.
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